Heaven's Atrium is a UK-based indie brand founded in July 2016 and catering primarily to the EGL community (Lolita, Otome etc.) We sell primarily clothing but hope to slowly add more accessories over time. All our clothing is designed by our owner Fola and everything is handmade.

"Most of my style inspiration comes from Japanese Lolita or Otome brands that we like such as Milk, Jane Marple, Innocent World & more, but in prints I also like to add in elements of my personal life or things that interest me." - Fola

Yes! All our clothing is completely 100% handmade; this means from the rolls of printed fabric to the final pieces, they are completely hand sewn just for you! Most of our smaller items are still handmade by Fola, whereas most more detailed items are now handmade by our overseas team.

Yes! All our prints are digitally hand drawn or edited by Fola - unless stated otherwise - before being send to our fabric supplier to be printed onto the fabric that is then sent back to be sewn.

Unfortunately not. As our fabrics/prints are custom designed and made specifically for our designs, they are not available for sale in any other form than those we provide. However, we do offer our H.A Bespoke service if you wish to have a unique piece made using one of our prints.

Unfortunately, yes. Most items go through reservation followed by a general release, but both of these are quite restricted. Reservation periods are the best time to order as prices are usually discounted 10%, you are guaranteed to get your size and this is also the only time we take flat rate custom size orders; reservation periods generally last 2-4 weeks but extensions may occur if a piece is particularly popular. ​ General releases only occur if there are left of stock or fabric for clothing, however sizing is much more limited and custom sizing is typically no longer available. For accessories or jewellery, general releases will run until stock runs out. ​ That said, there's always re-releases!

So far we have yet to do a re-release but if we see a demand for a particular piece to return then we will definitely take that into consideration - if there's something you want to see, be sure to let us know via our social media!

Since all our clothing items are made to order, we typically have a 2-4 week long reservation period when we release a new series or collection. ​ Reservations usually have an allocated shipping period so you know when your order is likely to ship, but this may change depending on order numbers. Reservations items are usually discounted by 10% and these periods are the only time when custom sizing is available, so it's definitely a good time to order if you don't mind the wait! Remember, general releases only happen when there is leftover stock after reservations.

General releases only happen when there is leftover stock or fabric after a reservation period. For example, if we make 50 skirts and only sell 45, the remaining 5 will be made available for general release. This typically means significantly shorter waiting times as the pieces are ready made, but the sizes are very limited and the price is slightly higher when compared to reservations. Also custom sizing is not available. General releases are never guaranteed either, so if you can make the reservation we recommend you do!

If we find there is particularly high demand for a particular item (typically accessory) to the point where we can not produce on time due to the amount of orders we have, then that item will be marked as 'Out of Stock' until we have completed or are near to completeing all existing orders. 'Out of Stock' does not mean 'Sold Out', i.e. this product will be restocked soon. Checking our Journal page is a good way to keep up to date with when items will be restocked.

If a product has the 'Sold Out' label on it, that means it has been discontinued. You'll see this a lot when we're preparing to move from one collection to the next. However, if we see that there is still a big demand for a specific product, we may decide to hold the new collection off for a little while and do a second reservation period or re-release the old collection in future.

We hate to say it, but it depends. At the moment we do not hold stock of our clothing during reservations, meaning every piece is made to order - however for non-clothing items, generally it only takes a few days for an item to ship (unless there is clothing in the order). The estimated processing time is listed on each item but during busy periods, it may take longer for an order to be shipped. If there is a delay with your order, we will usually contact you directly, but if you have questions about your order then please contact our customer services.

Yes! We offer payment plans of up to 3 months (4 monthly payments) with no minimum spend, on all items including pre-order items (subject to availability.) ​ If you would like to start a new payment plan, then please contact us via our customer services with 1) a list of items you wish to purchase and 2) your delivery address so we can calculate shipping. We will then discuss with you the number of payments (depending on how many months your plan is) and finalise the payment breakdown. ​ Please note that you may cancel your payment plan at any time, but if you have made the initial payment, this will be held as a deposit and will not be returned to you.

Rush Orders: Orders bumped to the top of the waiting list due to urgency. Yes, we do but only for special circumstances, such as photoshoots or fashion shows. If you think your circumstances are suitable for a rush order then please email us explaining your circumstance and which items you would like to purchase BEFORE you place your order. If your rush order is for an event, please include the event page or proof of the event in your email. We will aim to email you back within 1 working day to discuss the details of your order. The price of a rush order will be negociated depending on the number of outstanding orders, the size of the order and the urgency of the event.

Returns: All our sales are final; we do not accept returns. Cancellation: You can cancel your order within the first 7 calendar days of it being placed. If you cancel on the same day as your order (UK time) you will recieve a full refund. If you cancel within 3 days of your order (UK time) you will have to pay a 30% cancellation fee for your order. If you cancel between 4 - 7 days of your order (UK time) you will have to pay a 65% cancellation fee. Cancellations after 7 calendar days will not be accepted. Exchanges: Exchanges are only accepted if the item you ordered was not what you recieved (i.e. wrong colourway or size), or if your item is defective. Please contact customer services if you believe there is an issue with your order and we will try to get back to you as soon as possible.

Yes, if you and a group of friends would like to place a group order that's more welcome! You can place your order normally through our web store. For some larger orders we may need to ship them in more than one package, but if that is the case we will definitely let you know beforehand.

After receiving your inquiry via our H.A. Bespoke page, we'll email you back to discuss the details of your bespoke order; this would be the ideal time to ask any questions and let us know any key information about what you would like. Then is the design stage - each individual piece will count as a new design, and there's no limit to how many designs you can have done in one order. Once your design is finished you have the option to have your piece produced by our in-house seamstress, or you can keep your design and have it made by a local seamstress. For this reason there will be an upfront fee for designs. Should you decide to have us create the piece for you, next will be securing the necessary fabrics. If you are providing your own fabrics then that is completely welcome, but you can also use one of our existing print fabrics or have us design a brand new print for you; however the latter two options will incur charges. We'll give you a breakdown of any other materials such as lining and lace that may be necessary for your item. ​ Finally will be the creation process, where we take everything off the page and turn your dream dress into a reality, and of course, make sure it fits like heaven!

Each bespoke piece is priced differently depending on the structure and complexity of the piece. We have a pricing system on our H.A. Bespoke page to give you an idea but this is just a guideline, the only way to find out is to actually inquire. We always try to make each piece as affordable as possible, and you might be surprised by how cheap it turns out to be!

Every piece is different and it will also depend on our current sewing scheduel and outstanding order. We will always ask you if there is a deadline you need your piece by and let you know if that is feesible. We will also always give you an estimate of how long your piece will take to make once we have an idea of the design.

Yes, you can however the terms will be slightly diferent and your piece may take slightly longer to make. Also, your initial design fee must still be paid in full as a non-refundable deposit.

Of course! We'd be more than happy to help you create a custom print for your piece or just send you the digital files of your print for you to print and use yourself. Custom prints start at $120 and are priced depending on complexity. Custom prints also take longer to make so we suggest you make your request in good time. Note: Custom prints are still properly of Heaven's Atrium LTD and are for personal use only. They are not to be reproduced or sold for commercial purposes under any circumstances.

Absolutely! We take payments for design fees separately, so there's no obligation for you to have your pieces made by us if you have your own seamstress or tailors. We can also help make detailed annotations with fashion termonology for easier understanding if necessary - just let us know. Note: Designs are still property of Heaven's Atrium LTD and are for personal use only. They are not to be reproduced or sold for commercial purposes under any circumstances.

Yes! Bespoke pieces are covered by the same 1 year warranty as our other handmade pieces.

Shipping is 100% free of charge no matter where in the world you are based! We have different types of shipping with different delivery times based on your location which you can find out more about in this FAQ; if you would like faster shipping than is offered for your location, feel free to contact us and we'll help you sort something out.

Orders placed within the UK are expected to arrive within 1 - 4 working days and are shipped via Royal Mail's 1st Class Signed For service. You will recieve an email notification when your order has shipped and this will include a tracking number which you can use to track your parcel's progress via the Royal Mail tracking page. ​ All packages will only be marked as delivered when they have been signed for by a recipient.

Orders palces outside the UK are expected to take up to 10 working days to arrive after they ship, but typically arrive sooner, especially in European locations. You will recieve an email notification when your order has shipped and this will include a tracking number which you can use to track your parcel's progress via the Royal Mail tracking page. Tracking is included with all orders, however limitations apply: regrettably, Royal Mail only offers full tracking from UK post office to delivery destination for the following locations: Andorra, Argentina, Austria, Belarus, Belgium, Bulgaria, Cambodia, Canada, Canary Islands, Cayman Islands, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Indonesia, (Republic of) Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Moldova, Netherlands, New Zealand, Poland, Portugal, Romania, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, (Republic of) South Korea, Spain, Sweden, Switzerland, Thailand, Trinidad & Tobago, Turkey, United Arab Emirates, USA & Vatican City State. For all other international destinations, your tracking number will only track your parcel until it leaves the UK, and then will update again when it has been delivery. If you would prefer your order to have full tracking or be sent via DHL for faster delivery, please contact customer services before placing your order for a shipping quote. Note for large orders: Orders over 2kg will automatically be shipped via DHL instead of Royal Mail and/or may be split into multiple packages, we'll be sure to let you know if this happens. All packages will only be marked as delivered when they have been signed for by a recipient.

For Regular Orders: Your order will ship after the processing time listed on the product page has passed - if you ordered more than one item, your order will only ship once all items are ready. We aim to ship out orders at least twice a week, so after your order is complete it will be shipped out on the following shipping day. You will receive an email notification when your order ships and this will contain your tracking number. For Payment Plans: We will email you following the reciept of your last payment with shipping information. Typically it will be the same week, but if you have finished paying early, then there may be a slight delay.

No, as this is illegal. We do not mark down prices or send orders as gifts. Customers are responsible for paying the appropriate custom charges in their country.

In the event that your tracking number does not work, your parcel is marked as lost, or your parcel is marked as delivered but has no arrived, please contact customer services. For international customers, we suggest also contacting your local mail service.

In the event that your parcel is marked as lost please contact customer services with your tracking number as soon as possible so we can contact Royal Mail and locate your parcel. If a parcel can not be located or is permenantly lost, you will either be offered a refund or your order will be remade as a rush order and reshipped free of charge.

As a sign of good will to our customers and a form of quality control, all of our completely handmade items come with an automatic 1 year warranty! If an item is eligible for this warranty it will be indicated on the item's store page and the warranty starts from the day that you order is shipped. Note: This warranty only covers handmade items purchased directly from Heaven's Atrium, it does not cover items that are sold and bought second hand, e.g. via a sales group.

This 1 year warranty covers the repair of any damages to your item due to poor workmanship or aged materials. This warranty does NOT cover damages as a result of poor care, abuse of the item on the customer's part, or damages encurded during the shipping process. Some examples of what this warranty DOES cover are: Popped or loose buttons Loose or unraveling hems, seams and other thread-related issues Broken attachments (eg, attached chains/pendants becoming detached from their stitches) Some examples of what this warranty DOES NOT cover are: Stains caused by the customer Expected wear such as colour-fading due to improper care Broken zippers due to excessive tugging and abuse Your package being left in the rain by a postal worker (we suggest contacting the postal service directly!)

To claim your warranty please contact our customer services with your order number and the date of your order confirmation email (not shipping confirmation); please also explain the damage that has occurred to your item. Customer services will get back to you shortly and request clear pictures of damage, and then determine whether it is indeed eligible for repair under this warranty. ​ If you claim is approved, we will then assess the cause of the damage and discuss the options for fixing the damage. ​ The customer is always responsible for shipping the item to Heaven's Atrium for repair but we will cover the return shipping costs.

We'd love to! If you think our brands have something in common or you'd like to do a collaboration item/collection then please feel to contact us!

Yes, we do! Our sponsorships are decided on an individual basis, but we're usually more than happy to oblige whether you need our clothing for personal review or for a photo shoot. If you would like to inquire about sponsorships than please contact us.

If you have a space for us, Heaven's Atrium would be more than honoured to attend/vend at your event! As our items are made to order, we'd appreciate a few months notice so we can work on putting together stock for the event. Please feel free to contact us!